Issue 1: The user cannot record

  • Possible cause: The page is running on HTTP instead of HTTPS.
  • Solution: Make sure the page is fully served over HTTPS. Browsers block microphone recording on insecure pages.
  • Also check: Browser microphone permissions.

Issue 2: The form records but the upload fails

  • Possible cause: The storage folder does not exist or is not writable.
  • Solution: Open the settings page, check the Storage check section, and create the storage folder if necessary.
  • Also check: PHP write permissions on wp-content.

Issue 3: Premium skins do not work

  • Possible cause: The Premium entitlement is not active, expired, or not refreshed on the site.
  • Solution: Refresh the license from Pro Radio Admin and verify that the Premium add-on or Pro Radio Plus is active on the current domain.

Issue 4: MP3 conversion is not available or fails

  • Possible cause: Premium is not active, or the server cannot complete the conversion request correctly.
  • Solution: Confirm Premium activation, check outbound server connectivity, and make sure the server supports the required conversion flow.
  • Also check: Storage permissions and general upload health.

Issue 5: Email moderation or notifications do not arrive

  • Possible cause: WordPress email delivery is not configured correctly.
  • Solution: Use the Email test button from the settings page.
  • Also check: The Custom notification email address and your SMTP or hosting mail configuration.

Issue 6: A user is blocked too early

  • Possible cause: The cooldown, per-user limit, or global rate limit is too restrictive.
  • Solution: Review the waiting time and rate-limit settings, or use the Reset user limits tool if you are testing.

Issue 7: iPhone or Safari behaves differently

  • Possible cause: Mobile Safari has stricter media permission behavior than desktop browsers.
  • Solution: Test directly on the device, grant microphone access, reload the page, and test again on HTTPS.

Issue 8: Changes are not visible after updates

  • Possible cause: Cache or optimization plugins are serving an old static page.
  • Solution: Clear all caches and test again, especially after enabling HTTPS, changing widget output, or updating skins.
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